Rights and Responsibilities

You have rights and responsibilities when you use DVR services.

Your Rights

To be treated politely, professionally, and with respect by DVR staff.
To find out if you qualify for our services within 60 days after you apply. You can agree to give us more time if we need it.
To have your records, phone calls, and letters kept private. Sometimes, DVR may give out some information without telling you. Ask your counselor about this.
To make informed choices.
To write your own plan for getting a job, with or without our help. We call this your Individualized Plan for Employment.
(IPE). You can review your plan with your counselor at least once each year to make changes.
To get free help from the Client Assistance Program (CAP) anytime. CAP is separate from DVR. CAP can help you if you are having problems with DVR.
To appeal any DVR decisions or actions that you don't agree with.

To treat DVR staff politely and with respect.
To take part in getting the information you need to write and follow through with your employment plan.
To pay what you can for the parts of your program that cost money.
To apply for and use other sources of money to pay for what you need. For example, you might apply for a Pell grant to go to school. Or, you might use health insurance for medical care. Your counselor will help you with this.
To follow through with the services you choose as best you can.
To meet with your counselor regularly, especially if problems come up that affect your plan.
To go to work after completing your program.